Privacy Policy

We built Fluent Listening for teachers and schools. This policy explains what information we collect, why we collect it, and the choices you have. We use plain language on purpose.

If you have questions, please use our contact form.

Who we are

Fluentli LLC, based in Texas, USA, operates Fluent Listening and is the service provider responsible for your personal information under this policy.

If you are in the EEA, UK, or Switzerland, "controller" means we decide how and why personal data is processed for our own product operations.

Information we collect

• Account data: name, email address, account role (teacher, student, staff), login details.
• School and class data: school name, course membership, roster/imported student lists.
• Learning activity data: listening progress, watch/listening time, challenge participation, and course actions.
• Support data: messages you send through our contact form or support channels.
• Device and usage data: IP address, browser type, device details, pages visited, timestamps, and error logs.
• Payment and billing data: plan and billing status from our payment providers (we do not store full card numbers).

Where information comes from

• Directly from you (for example, when you create an account, contact us, or use the product).
• From your school or teacher (for example, when they add you to a class).
• Automatically from your device and browser as you use the platform.
• From third-party integrations you connect (for example, classroom or sign-in providers).

How we use your information

• Provide and improve Fluent Listening.
• Create and manage accounts, classes, and school workspaces.
• Track learning progress and generate dashboards for teachers and schools.
• Process subscriptions and manage billing.
• Respond to support requests and service communications.
• Protect security, prevent abuse, and debug product issues.
• Meet legal obligations.

Legal bases (GDPR/UK GDPR)

• Contract: to provide the service you asked for.
• Legitimate interests: to run, secure, and improve the product.
• Consent: where required, such as for certain optional features or communications.
• Legal obligation: when law requires us to keep or disclose data.

How we share information

We do not sell your personal information for money.

We share information only with:

• Service providers (hosting, analytics, email, customer support, payments) under contracts.
• Your school/teacher organization when they administer your class or account.
• Integration partners you choose to connect.
• Legal authorities when required by law or to protect rights, safety, and security.

International data transfers

We may process data in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards (such as standard contractual clauses) when required by law.

Retention

We keep personal information only as long as needed for the purposes above, including to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal obligations. We then delete or de-identify it.

Security

We use reasonable technical and organizational safeguards to protect personal information. No system is 100% secure, but we work to reduce risk and respond quickly to incidents.

Your privacy rights

Depending on where you live, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Delete your information.
• Receive a copy of your information (data portability).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Not be discriminated against for exercising your rights.

You can request these rights through our contact form. We may need to verify your identity before completing a request.

If you are in the EEA, UK, or Switzerland, you may also complain to your local data protection authority.

California notice (CCPA/CPRA)

California residents have the rights to know, access, correct, and delete personal information, and to opt out of "sale" or "sharing" as defined by California law.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising.

We do not use or disclose sensitive personal information to infer characteristics about you.

California residents can exercise their rights through our contact form. Authorized agents may submit requests on your behalf with appropriate proof.

Children and schools

Fluent Listening is used in educational settings. When a school provides an account, we process student information to deliver the service to that school. Schools and teachers are responsible for obtaining any required parental permissions.

Cookies and similar technologies

We use cookies and similar technologies for login sessions, security, product functionality, and basic analytics. You can control cookies through your browser settings. Some features may not work if cookies are disabled.

Do Not Track and Global Privacy Control

Some browsers send "Do Not Track" signals. There is no universal standard for those signals. Where required by law, we honor valid opt-out preference signals, including Global Privacy Control (GPC).

Policy updates

We may update this policy as our service or legal requirements change. We will post updates here and revise the "Last updated" date.